{"id":1092,"date":"2022-11-06T21:23:56","date_gmt":"2022-11-06T21:23:56","guid":{"rendered":"https:\/\/salinehomedecor.com\/?page_id=1092"},"modified":"2025-01-23T19:29:44","modified_gmt":"2025-01-23T19:29:44","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/salinehomedecor.com\/en\/perguntas-frequentes\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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FAQ's<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the delivery time for an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In the case of normal mail, the expected delivery time will be 3 to 5 working days for Portugal.
If you choose express delivery, the estimated delivery time will be between 1 and 2 working days to Portugal.\u00a0
If the order is placed abroad, it will vary depending on the destination and the deadline will be shown at the time of payment.<\/p>

*We would also like to inform you that these deadlines apply when the item is in stock, i.e. when you choose the item and are given the option to \u201cadd\u201d it to your cart. If \u201corder\u201d appears, it means that the item will still be produced, so you should add 2 to 3 days to the estimated delivery time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCertain products show the \u201cOrder\u201d button instead of \u201cAdd\u201d. Why?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When the \u201cadd\u201d button appears, it means that the product is in stock and will be delivered on time.
When the \u201corder\u201d button appears, it means that the product is not in stock, but will be produced within 2 to 3 days, so this period is added to the shipping date.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship abroad?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, however the costs will be borne by the customer. The cost of postage will vary depending on the shipping destination.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept returns?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Returns are accepted if the item is not as expected. Damage may occur during transportation, in which case you should send us an e-mail within 24 hours of receiving the item(s) explaining the situation, together with photographs of the damage so that we can return the item and refund the amount paid or replace it with a new item, whichever you prefer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I place a personalized order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Have you had an idea for a piece? Or did you see a piece you liked and want something similar?
On the \u201cCustomize\u201d tab, you'll have to fill in the requested fields such as \u201cname\u201d, \u201ce-mail\u201d and \u201ccell phone number\u201d, then you'll have a field to put in the approximate measurements of what you want (if you have an idea), choose the color, attach inspiration photos, and you'll also have a text field where you can put in what you idealize so that we can get to your dream piece.<\/p>

We'll then contact you via e-mail or message (if you enter your contact details) to discuss some suggestions\/ideas, and thus arrive at the long-awaited result for your piece.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I buy existing parts in other sizes and colors?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Regarding dimensions: yes, absolutely. Just submit the request in the \u201cCustomize\u201d tab and in the text field explain what you want and put the measurements in the respective field. If the size difference is significant, there may be a price adjustment, but we'll give you all the details in the reply e-mail.
Regarding colors: as a rule, we only work with raw\/natural colors, as this is what defines our style. However, if you would like to have some colored accents or a piece in another color, you should let us know the color, also by requesting it in the \u201cCustomize\u201d section, so that we can see if this is possible.<\/p>

We will always respond to your request by e-mail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you deliver by hand? Is there a charge?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We deliver by hand at no extra cost in the Ericeira, Mafra, Sintra, Queluz and Amadora areas.<\/p>

Ap\u00f3s a rece\u00e7\u00e3o da encomenda, entraremos em contacto consigo via telef\u00f3nica para combinar a data e o local de entrega.
Pelo que deve rever o seu cont\u00e1cto no campo destinado para tal. Caso exista algum erro entraremos em contacto via email (verifique sempre a caixa de spam).\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The payment methods available on our website are:
-Credit or debit card
-PayPal
-MBway
-Multibanco
-Google Pay
-Apple Pay<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat's the shipping cost?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Os valores dos portes s\u00e3o de 7 euros para Portugal Continental e Ilhas.<\/p>

If the order is placed abroad, the price will depend on the destination and will be indicated at the payment stage.<\/p>

If the value of the order is equal to or greater than \u20ac100, postage will be free to Portugal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Other questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the items available in a physical store?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Atualmente n\u00e3o temos loja f\u00edsica.<\/p>

Habitualmente participamos em feiras t\u00eaxteis e de artesanato locais onde poder\u00e1s ver e comprar presencialmente os nossos trabalhos. Publicamos sempre nas nossas redes (Instagram<\/a><\/strong><\/span> and Facebook<\/strong><\/a><\/span>) os pr\u00f3ximos eventos. Certifica-te que subscreves tamb\u00e9m a nossa newsletter (localizada na parte inferior do website) para obteres todas as informa\u00e7\u00f5es e novidades antecipadamente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat care should I take with my garments?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

As a rule, the pieces don't get dirty, but over time they can get a little dusty, in which case we suggest gently vacuuming up the dust. If the piece gets dirty in a specific place, just brush it gently with water and neutral soap in the area in question.<\/p>

Macram\u00e9 pieces should not be placed in areas subject to humidity or direct sunlight. If you choose to place a piece outside, it should be protected from rain and direct sunlight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the logs used properly treated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we collect the sticks from the wild and then treat, sand and varnish them so that they last a long time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact you with other questions?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have any questions, you can contact us at geral@salinehomedecor.com or by private message on our Instagram @saline_homedecor.<\/p>

We're always here for you, don't hesitate!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill my macram\u00e9 piece look like the one shown in the photos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All the pieces in the store are 100% handmade, so the measurements are approximate. Because it's handmade, each piece is unique and will therefore have slight variations, especially in the branches used, which will always be different, but that's what makes each piece special!
The product photos shown are intended to illustrate the model of the item and its details as accurately as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ’s Encomendas Qual o prazo de entrega de uma encomenda? No caso de correio normal o tempo expect\u00e1vel de entrega ser\u00e1 de 3 a 5 dias \u00fateis para Portugal.Se optares por expresso, o tempo previsto de entrega ser\u00e1 de 1 a 2 dias \u00fateis para Portugal.\u00a0Se a encomenda for efectuada para o estrangeiro, esta ir\u00e1 […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1092","page","type-page","status-publish","hentry"],"yoast_head":"\nSaline • FAQs<\/title>\n<meta name=\"description\" content=\"Encontre respostas r\u00e1pidas para as suas d\u00favidas sobre produtos, entregas, devolu\u00e7\u00f5es e muito mais na nossa p\u00e1gina de Perguntas Frequentes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salinehomedecor.com\/en\/perguntas-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Saline • FAQs\" \/>\n<meta property=\"og:description\" content=\"Encontre respostas r\u00e1pidas para as suas d\u00favidas sobre produtos, entregas, devolu\u00e7\u00f5es e muito mais na nossa p\u00e1gina de Perguntas Frequentes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/salinehomedecor.com\/en\/perguntas-frequentes\/\" \/>\n<meta property=\"og:site_name\" content=\"Saline\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salinehomedecor\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-23T19:29:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/salinehomedecor.com\/wp-content\/uploads\/2021\/11\/SALINE_LOGO.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1081\" \/>\n\t<meta property=\"og:image:height\" content=\"1081\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/salinehomedecor.com\\\/perguntas-frequentes\\\/\",\"url\":\"https:\\\/\\\/salinehomedecor.com\\\/perguntas-frequentes\\\/\",\"name\":\"Saline • FAQs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/salinehomedecor.com\\\/#website\"},\"datePublished\":\"2022-11-06T21:23:56+00:00\",\"dateModified\":\"2025-01-23T19:29:44+00:00\",\"description\":\"Encontre respostas r\u00e1pidas para as suas d\u00favidas sobre produtos, entregas, devolu\u00e7\u00f5es e muito mais na nossa p\u00e1gina de Perguntas Frequentes.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/salinehomedecor.com\\\/perguntas-frequentes\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/salinehomedecor.com\\\/perguntas-frequentes\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/salinehomedecor.com\\\/perguntas-frequentes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/magenta-sheep-936259.hostingersite.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/salinehomedecor.com\\\/#website\",\"url\":\"https:\\\/\\\/salinehomedecor.com\\\/\",\"name\":\"Saline Home Decor\",\"description\":\"Decora\u00e7\u00e3o e Macram\u00e9\",\"publisher\":{\"@id\":\"https:\\\/\\\/salinehomedecor.com\\\/#organization\"},\"alternateName\":\"Saline Home Decor - 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