Skip to content

Exchanges and Returns

You have 30 days from delivery to change your mind about a piece from the shop. If a piece arrives damaged or has a defect, we'll sort it out with you during the 3 years' warranty. We explain how to proceed in each case below; the full rules are in our terms and conditions.

Changed your mind

  • Deadline: 30 days from the day you receive your order. The law gives you 14 days; we give you more time, because sometimes you only get a feel for a wall hanging once it's up.
  • Condition of the piece: it must come back as you received it, with no signs of use, dirt or damage.
  • Postage: return postage is at your expense.
  • Refund: we'll refund the price of the piece and the shipping costs you paid (up to the value of standard shipping), within 14 days of your message, via the same payment method. We may wait until we receive the piece or proof of postage.
  • Exchange for another piece: return the one you have and place a new order; this way you're guaranteed the piece you want, without waiting for the refund.

The piece arrived damaged or has a defect

Send us photos of the piece and the packaging to geral@salinehomedecor.com as soon as possible, ideally within the first 24 hours, so we can sort it out with the courier. We'll agree with you on the best solution: repair, send another piece, or a refund. In this case, postage is on us.

All pieces come with a 3-year warranty from delivery. Remember that each piece is handmade: small differences in the branch, the natural colour of the cotton, or the measurements (2 to 3 cm) compared to the photos are normal and don't count as a defect.

Custom pieces

Pieces made to your measurements, colours or design are made just for you. As the law provides, they can't be returned simply because you've changed your mind; only if they have a defect, under warranty. That's why we always send you a proposal to approve before we start.

How to return, step by step

  1. Write to us at geral@salinehomedecor.com with your order number and the piece you want to return, within 30 days.
  2. Pack the piece carefully, ideally in the original packaging, so the branch doesn't bend or break.
  3. Send it within 14 days of your message to: Saline Home Decor (Maria Bôto), Rua do Sol Nascente 13, 2640-265 Encarnação, Mafra, Portugal. Keep proof of postage.
  4. You'll get your refund within 14 days of your message at the latest, via the same payment method, and we'll let you know by email.

Questions

Write to us before returning anything: often there's a simpler solution, like a piece in a different size. If something doesn't go well, you can also use the Online Complaints Book.